POLICIES
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Go directly to:
SHIPPING POLICY
REFUND/RETURN POLICY
PRIVACY POLICY
PRODUCT SAFETY INFO
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SHIPPING POLICY
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Worldwide shipping available. But please only purchase from me if you are certain international packages are arriving safely to your country/city. It is your responsibility to make sure that your postal service is able to deliver to you.
All orders are shipped with PostNL. Your packages will be delivered with your national postal service. Shipping always includes a tracking number. Ready-to-ship items are sent off in 1-2 business days. After receiving a shipping notification, packages arrive within a week in Europe and the estimate for most other places is 1-2 weeks. Mim's Victims is not responsible for any sort of delays that occur after shipping the item(s).
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Buyers from outside the EU are responsible for any customs and import taxes that may apply.
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Large dolls have the shipping cost included in the price. Shipping cost (in Euro) for other items below.
Bears / smaller dolls / minis:
€ 6 Netherlands
€ 11 Rest of Europe
€ 12 United Kingdom
€ 15 US/Canada
€ 20 Rest of world​
Paintings / flat items:
€ 5 Netherlands
€ 10 Rest of Europe
€ 11 United Kingdom
€ 13 US/Canada
€ 15 Rest of world
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Refund/return POLICY
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CANCELLATIONS
Customers can cancel or change an order within 24 hours. After that point Mim has likely already paid for the shipping label. When you cancel an order, you will get back the amount minus transaction fees. So please prevent impulse purchases.
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Custom order payments are non refundable, unless the artist becomes physically unable to complete the doll.
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REFUNDS / RETURNS
A Mim's Victims doll has not gotten damaged in transit since 2018, but if it does: Mim's Victims does not offer partial refunds for damaged dolls. For very small damages that occurred during or after transit, please consider asking Mim for advice on how to repair or conceal it yourself. Or you can start the return process by sending detailed photos of the box and damage to mimsvictims@gmail.com as soon as possible, within a week. If the doll gets damaged further on its way back to Mim's Victims due to improper packaging, an appropriate amount will be deducted from the refund. Repairing the doll and sending it to you again is a possibility that can be discusses.
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Returns from outside the EU are only accepted if a doll is damaged during transit. ​Customers from the EU can return purchases within 14 days after receiving it for any reason. But keep in mind that returning an item internationally can be quite a risk, especially if the customer has little to no experience safely packaging fragile items, so please prevent impulse purchases.
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This has never happened before, but if the package is returned to Mim's victims by the postal service because of reasons like an incorrect address or no one picked up the package within the timeframe your post office gave the recipient, the amount refunded is the total minus minus shipping and transaction fees so that Mim's Victims does not lose money because of a mistake by the customer. Or the customer will have to pay for shipping again, it will then have to be sent to a different address. Remember to always double check the address in the order confirmation you receive after purchasing.
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REFUNDS FOR LOST OR STOLEN ITEMS
None of Mim's creations have ever gotten lost in transit. The tracking number is always written on the box in big letters, which seems to be a good back up in case the shipping label gets damaged. It is also the customer's responsibility to have the package sent to a safe and secure location and to make sure the shipping address is correct. If a package is presumably lost, the customer will first need to contact their national postal service to see if they can do anything for you. If a package is declared lost by the postal service or the tracking has stopped updating for 3 months, then Mim's Victims will refund or replace items if possible.
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If your package is stolen shortly after delivery, unfortunately Mim's Victims cannot help you. This has has never happened to any of the Mim's shipments, but if it does happen, the customer will have to take that up with the police or their own insurance provider to see what can be done.
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Privacy Policy
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mimsvictims.com (the “website”).
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PERSONAL INFORMATION COLLECTED
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW IS YOUR PERSONAL INFORMATION USED?
Order Information is collected generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with Mim's Victims, provide you with information or advertising relating to our products or services.
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Device Information is collected to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the website (for example, by generating analytics about how customers browse and interact with the website, and to assess the success of marketing and advertising campaigns).
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SHARING YOUR PERSONAL INFORMATION
Mim's Victims uses WIX to power this online store - you can read more about how WIX uses your Personal Information here: https://www.wix.com/about/privacy.
Google Analytics is used to help us understand how customers use the website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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Finally, Mim's Victims may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact mimsvictims@gmail.com.​
DATA RETENTION
When you place an order, Mim's Victims will maintain your order information for their records unless and until you ask to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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COOKIES
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. By accessing mimsvictims.com, you agreed to use cookies in agreement with the Mim's Victims' Privacy Policy.
CONTACT ME
If you have any privacy concerns or if you would like to make a complaint, please contact mimsvictims@gmail.com.
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PRODUCT SAFETY INFORMATION
The following information is here to comply with strict EU product safety laws. My art dolls and other creations are not meant to be played with and if you use your common sense, you have nothing to worry about.
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While Mim crafts each piece with love and care, it’s important to be aware of potential risks associated with these unique creations. Mim's dolls and modified plushies contain small elements such as buttons and other decorative components, which, although securely attached, may pose hazards if handled improperly. These risks include choking or ingestion, particularly for young children or pets. If improper handling leads to the clay elements breaking, edges may be sharp. Additionally, some materials, like polyester fiberfill, faux fur and other fabrics (polyester, wool), may present risks such as flammability, or allergic reactions.
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All products offered on mimsvictims.com must be treated as art decorations, meant for display, and kept out of reach of small children or pets. To ensure safety and maintain their beauty, please avoid rough handling or exposure to high heat. Keep out of direct sunlight to avoid a bleaching of paints and fabrics. Mim is committed to providing you with a high-quality product and kindly ask that you handle these dolls/plushies with care to enjoy their charm and craftsmanship for years to come.
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To ensure the longevity and safety of your handmade dolls and modified plushies, please follow these care guidelines:
• Do not machine wash: Only hand wash textile parts if absolutely necessary at your own risk, very gently and in lukewarm water to avoid shrinking. To avoid damage to the fabric and decorative elements, please carefully clean textiles with a lint remover. If the lint roller is very sticky, it may pull out hairs/fibers from the product, so first roll it over your own clothing or another surface to remove some of the stickiness. Then use it on the doll/plushie.
• Keep away from small children and pets: Although all decorative elements are securely attached with great care, it is essential to keep the plushie out of reach of young children and pets to prevent any potential risks.
• Handle with care: Do not pull, stretch, or throw the doll/plushie. While everything is attached as securely as possible, rough handling may cause parts to detach or sculpted elements to break.
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Mim carefully selects and use a variety of materials in her handmade dolls and modified plushies, including epoxy clay, acrylic paints, acrylic varnish, glass/stone/acrylic beads, textile glue, cotton and polyester threads, poly fiber fill, lacquer for painting eyes, acrylic ribbons, small stones for weight and a variety of textiles; new and secondhand. Secondhand textiles are made of polyester, acrylic, cotton, wool or a combination of them and are always washed before use with laundry detergent with little to no perfume. All textiles are purchased in the EU.
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Mim makes sure to track the origin of every material used, keeping invoices and order details to ensure transparency and traceability. All materials are clean and stored with care to prevent dust accumulation. Mim's studio is pet-free and smoke-free, providing a safe environment for crafting. Because Mim's Victims is a small business, Mim is able to track and ensure the quality and source of every material used in each creation, guaranteeing that every doll/plushie is made with the utmost care and attention to detail.
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If handled incorrectly, the plushies may pose several safety risks, particularly for young children or pets. Small parts such as buttons can detach and become choking hazards. Loose fibers, fabric pieces, or weak stitching may also detach, leading to similar risks. Additionally, broken clay may be sharp and pose a cutting hazards.
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Chemical residues from materials like the varnish used on sculpted parts or polyester fabrics could cause skin irritation or allergic reactions in sensitive individuals. Polyester is flammable and may melt when exposed to high heat, posing burn risks, and flammable decorations such as ribbons or embellishments could worsen these risks.
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Allergy risks are also present, despite most of the materials used are synthetic. Furry fabrics like faux fur may trap allergens such as dust, pet dander, or pollen, which could lead to respiratory issues or skin irritation over time. Glass or acrylic beads used for the eyes, though typically non-toxic, may have lacquer coatings that can cause skin irritation or allergic reactions, especially for those sensitive to chemicals used in the paint. Acrylic paints and beads, commonly used in the plushies, can also trigger allergic reactions in people sensitive to synthetic materials, plastics, or chemicals used in their production.
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These risks highlight the importance of proper handling and care to ensure safety and comfort when enjoying handmade creations.
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If you have any issues or questions, please feel free to reach out! Mim is happy to assist you with any concerns or inquiries you may have.
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Manufacturer/designer/creator: Mim's Victims
Feel free to contact if you have any questions: mimsvictims@gmail.com
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terms and conditions
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These terms and conditions outline the rules and regulations for the use of Mim's Victims's Website, located at mimsvictims.com.​ ​​
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LICENSE
Unless otherwise stated, Mim's Victims owns the intellectual property rights for all material on mimsvictims.com. All intellectual property rights are reserved.
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You must not:
- Republish material from Mim's Victims without permission
- Sell, rent or sub-license material from Mim's Victims
- Reproduce, duplicate or copy material from Mim's Victims
- Redistribute content from Mim's Victims​​​​
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LAW
Mim's Victims products are in accordance with and subject to prevailing law of the Netherlands.