★ Any care tips?

Never clean the clay parts with water/moisture, only dust off with a dry soft brush.

A lint tape roller can be used with caution on their clothes, but best to avoid avoid felt and fuzzy materials as it could pull out the fibers. I recommend getting rid of the tape's initial super stickiness by briefly rolling it on something else first, so the doll can get a more gentle treatment.

Black hands and feet are made of black clay and white scratches may appear on them from friction with the other foot or a hard surface. Rubbing your fingers over the scratches will usually make them disappear. Be aware that a very rough surface like brick could leave permanent damage/scratches. When the hands and feet are painted a different color than the clay, I give added protection by using a spray sealant as well, but remember that still doesn't make it 100% damage-proof.

Onesies can come off (they close with velcro), but only wash the outfits if absolutely necessary and only by hand in cool water. Some fabrics may shrink in warm water. Always airdry only. Press the outfit between a towel to get most of the moisture out. Glued on bones and other decorative pieces may get frizzy from washing. Wrap a small plastic bag around the hands to easily get the onesie back on without damage to the fingers.

Keep in mind that the pants and shirts/sweaters usually cannot come off. Dry cleaning might be an option, but I have no experience with this. Using a steamer could damage the paint on the clay parts. If an outfit has somehow become extremely dirty or sun-bleached, I recommend to cut the outfit off the doll and use the existing outfit to make a pattern so that you can make a new outfit for them, making the sleeves and pant legs wider, so then can fit over the hands and feet. Or contact me and I might be able to make them a new outfit (for a fee, of course). Or maybe just embrace their new damaged look. 

​

Do not ever wash faux leather, as it will make the layers separate.

​

If you need more specific care advice for your doll, don't hesitate to contact me.

​

PAYMENT

★ How can I speed up the check out process / how do I make an account?

Find "Log in / Sign up" on the right side of my logo at the top of the page on Desktop. On mobile, tap the menu icon at the top right of the page and it'll also show "Log in / Sign up" on the top of the menu. You can make an account with your Google or Facebook account or just your email-address. Then click on your name where it used to say 'Log in' to go to your account and enter your address etc. In "My wallet" you can add credit and debit card details for a fast checkout.

It will automatically give you a username, but you can change this in your account. If you're having any issues, first try to reload the page. Still having issues? Then log out and log in again.

​

★ Can you reserve a doll for me/pay in multiple instalments?

I no longer reserve/hold dolls. Some people have the option to get a payment plan via Paypal. Or get a custom order, then you can ask for a certain time period to pay for the doll (must be paid off before it's shipped).

★ What are you payment options?

My website accepts Paypal, most debit-/credit cards and iDeal. Although I offer Paypal, please avoid using it if you can, since they take double the fees that Stripe does. You do not need any sort of Stripe account to pay with Stripe, they accept many debit- and credit cards.

​

★ Should I expect customs fees?

Buyers from outside the EU are responsible for any customs and import taxes that may apply. These taxes and fees vary per country, so I cannot tell you how much this will be (this information can often be found on the website of your national postal service or national customs). I know for a fact that those from the USA will not have to pay anything to customs, but cannot speak for other countries.

Those in the EU will not get any sort of fees when the package arrives in your country. Instead, you will have already paid for 25% VAT in my shop (added at checkout).

​

SHIPPING

​

★ Where are you located?

Sweden (part of the EU).

​

★ Do you ship to my country?

Short answer: I can ship to pretty much anywhere!

Long answer: people from the following countries (in alphabetical order) are currently able to purchase from my shop with free shipping when buying any doll that is 9 inch or larger (delivery by your national postal service. You also have the option to pay extra for DHL): Albania, Argentina, Australia, Austria, Belarus, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden of course, Switzerland, Thailand, Turkey, United Kingdom, United States.

Shipping cost for a mini doll to the countries above is currently 130 sek (around 12 usd).

Shipping cost to other countries is subject to change that I might have missed, so feel free to ask for shipping info before you plan to buy. But what's for certain is that you'll have to pay extra for shipping. Some only have to pay an additional 250 Swedish Crowns (around 25 US dollars), but others could pay up to a 1000 crowns (around 100 US dollars). The shipping is expensive when my only option is DHL, whose prices are very high. On the upside, those packages are insured for damage/loss up to 400 dollars and arrive in only 5 days to seemingly any destination (except warzones of course).

​

Only purchase from me if you are certain international packages are arriving safely to your country/city! It is your responsibility to make sure that your postal service is able to deliver to you.

​

★ How long will it take for my package to get to me? 

Ready-to-ship dolls are generally sent off in 1-2 business days. Packages to the USA are very speedy and your package can arrive in under a week. But in general you can expect 1-2 weeks and it could be longer on the odd occasion that customs is backed up. I can imagine shipping to some other countries like Australia can take a lot longer to arrive, but it's hard to say since I mostly ship to the USA. If you are willing to pay extra for DHL (you can see this option at checkout), then your doll will get to you in 5 days, pretty much anywhere on the planet.

​

★ Do you accept returns?

If you have a very good reason to return a doll (within 30 days after receiving it), I'll accept it - but you'll have to pay for the return shipping and I can only refund you the total amount minus the initial shipping I paid for and minus payment fees, as I cannot get these back. These fees can be up to 35 dollars. If the doll gets damaged on its way back to me due to improper packaging, I'll have to take an appropriate amount off the refund.

If the package is returned to me by the postal service for whatever reason, I can only refund you the amount minus shipping and fees (aka the amount I can give back without losing money myself). Or you will have to pay for shipping again for me to ship it once more to a different address. Luckily this has never happened before in the 6 years I have been selling dolls from my current location.

​

★ What does the doll's packaging look like?

My dolls are securely shipped in a plain cardboard box, and then I neatly wrap that box in brown paper. They all come with their own little signed certificate that contains info about the doll, attached to the doll with a ribbon. Clay parts are wrapped with bubble wrap or some kind of foam material and the whole doll is wrapped in a sheet of white plastic. The rest of the box is filled up with scrunched up newspaper or other reused filling materials, so the doll cannot move around. I stick a handwritten note on the box, under the brown paper. So the note could be taken off and the box rewrapped to be given as a gift. The tracking number is also written on the side of the box for extra prevention against loss (in case the printed label gets damaged). Below are two unboxing videos from 2022.